Frequently Asked Questions
How long does it take to receive my order?
Most orders are processed within 2–7 business days. Shipping typically takes an additional 3–7 business days within the United States.
Where do your products ship from?
Our products ship from trusted production and fulfillment partners. If you order multiple items, they may arrive in separate packages.
Can I return my order?
Because many of our products are made to order, we generally do not accept returns due to ordering the wrong size, color, or changing your mind. If your order arrives damaged or incorrect, please contact us and we’ll make it right.
How can I track my order?
You’ll receive a tracking email as soon as your order ships.
What if my order arrives damaged?
Please contact us within 30 days of delivery with your order number and photos of the damaged item. We’ll work with you to resolve the issue.
How can I contact Dorsey Lane Market Co.?
Use the Contact page on our website, and we’ll get back to you as soon as possible.