Refund policy
Return and Refund Policy
Most products sold by Dorsey Lane Market Co. are made especially for you after your order is placed. Because these items are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or a change of mind.
Please carefully review the product description, available colors, measurements, and size chart before placing your order.
Damaged, defective, or incorrect items
Please contact us within 30 days of delivery if your item:
- Arrives damaged
- Has a manufacturing or printing defect
- Is materially different from what you ordered
- Is the wrong product
Please include your order number, a description of the issue, and clear photos showing the product and the problem.
After reviewing your request, we may offer a replacement or refund when appropriate. You do not need to return a damaged or defective product unless we specifically instruct you to do so.
Returns and exchanges
Because most of our products are created after an order is placed, we do not offer returns or exchanges for:
- Ordering the wrong size
- Choosing the wrong color
- Buyer’s remorse
- A change of mind
- Personal preference
We strongly encourage customers to review the applicable size chart before ordering.
Order changes and cancellations
Orders may enter production shortly after they are submitted. Changes and cancellations are not guaranteed once production has started.
Please contact us as soon as possible if you notice an error in your order. We will make every reasonable effort to help, but we cannot guarantee that an order can be changed or canceled.
Incorrect addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Dorsey Lane Market Co. is not responsible for orders delivered to an incorrectly entered address. Additional charges may apply if an order must be reproduced or reshipped because of an address error.
Lost or delayed packages
If tracking information shows that your package has not arrived or appears to be lost in transit, please contact us so we can review the situation.
Dorsey Lane Market Co. is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances outside our control. However, we will make every reasonable effort to help resolve delivery problems.
Refunds
When a refund is approved, it will be issued to the original payment method.
Please allow time for your bank or credit-card company to process and post the refund. Processing times vary by financial institution.
European Union customers
Nothing in this policy limits any mandatory consumer rights available under the laws of your country.
Customers located in the European Union may have additional cancellation or return rights where legally required. Certain made-to-order or personalized products may be excluded from ordinary withdrawal rights, depending on the applicable law and the nature of the product.
Contact us
For questions about an order or this policy, please use the contact form on our website.